FAQ

faqphoto

These kites are made by hand. You won’t find plastic, metal, or that old parachute pants material most kites are made of.

They are made with love and soulful intention. And a bit of old fashioned goodness in the form of organic cotton, bamboo or wood, hemp and cotton string. The handles of the flying kites are driftwood collected on the beaches of Bodega Bay, CA.

flying your kite

Like all kites, there are certain optimal conditions that help them fly beautifully. Like life, balance is key. Too little wind? Not good. Too much wind? Not good. The sweet spot? Between 7mph and 12mph.

There are two lovely beads on the back that help maintain correct angles for flying and should be in place at purchase. Here is a short video that shows you how they work:

How-to Adjust Your Uplift Artisan Kite from upliftartisan on Vimeo.

details

Tails are made from vintage-inspired fabrics (Some really are. I like thrifting). The kites that fly have streamer tails and the decorative ones can have the traditional style (thick twine & bows) or streamers. Let us know when you place your order what you prefer. If neither is specified for the decorative kite, a streamer style will be used.

Choose a color family (see shop) for the tail when ordering. Patterns and hues are at the artist’s discretion. If you really want red with white polka dots and if we have red with white polka dots, we will do what we can to make that happen for you. Please make the request at the time of purchase.

personalize

The flying kites have unique, ocean-tumbled driftwood handles. For $10, a special occasion or person can be honored by having it personalized (16 characters or less). Please specify when you order.

shop policies

You will receive order confirmation within 24 hours of purchase.

Due to the unique, handmade nature of our items, orders will ship within 7-14 business days unless otherwise noted.

Items will be shipped via USPS. Please note that shipping around any holiday can be unpredictable. Priority upgrades are recommended to ensure faster delivery times.

Giving a gift? Your purchase can be shipped directly along with a personal note, at no extra cost. Just leave info in the note to seller when you are in checkout.

shipping times

While packages generally arrive much sooner, allow the post office up to two weeks for domestic delivery and six weeks for international delivery. These are the guidelines we use before resending or honoring a request for a refund for non-delivery.

uplift artisan accepts payments thru Paypal (note: you can pay with a credit/debit card without having to sign up for a Paypal account) or via credit/debit card.

If payment has not been received within three days, the transaction is cancelled.

returns

Items may be returned within 30 days from date of shipment for an exchange or refund (excluding the cost of shipping—the customer is responsible for return shipping costs). Returned merchandise must be sent back in the original packaging and returned in the same new condition as when received. Returns after 30 days are for credit or exchange only.

Questions and concerns can be directed to michelle@upliftartistan.com.